Technical Instructor

Israel, Herzliya / Job ID: FD.E00


Verint Global Customer Service organization is hiring a Technical Instructor to develop and deliver trainings to Verint Service Engineers on its solutions & products. 

Job Description :

Responsible for developing and providing trainings for Customer Support Engineers on Verint products

  • Deliver training to Verint Technical Support Engineers on various Verint products. Delivery method may any of the following: frontal classroom, on-line webinar, recorded sessions and other.
  • Analyze training requirements
  • Develop course deliverables (agenda, lessons, PPTs and handouts, practical assignments, evaluations, online learning). Job includes updating the above as the product evolves.


  • Experience as a technical instructor & instructional designer
  • High Level of English. Additional languages - advantage
  • Deep technical understanding, fast learner, autodidact
  • Good Familiarity with various technologies : Telecommunication (GSM, Telephony, IP etc.), Cyber, Infrastructure (Networking, Virtualization, Databases, Storage, etc.)
  •  Experience with e-learning tools: Articulate, Captivate, Storyline –advantage
  • Intelligence background in a technological gathering unit (8200 or a similar outfit) – major advantage
  • Previous experience as support engineer in the telecommunications domain – major advantage
  • Ability to travel abroad (20%)
  • Team player
  • Outstanding human relations / communications skills 
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