Technical Instructional Designer & Trainer

Israel, Herzliya / Job ID: FD.E00


Verint Global Customer Service organization is hiring a Technical Instructional Designer & Trainer to develop and deliver training's to Verint Service Engineers on its solutions & products. 

Job Description:

Responsible for developing and providing training's for Customer Support Engineers on Verint products

  • Develop course deliverables (agenda, lessons, PPTs and handouts, practical assignments, evaluations, online learning). Job includes updating the above as the product evolves.
  • Deliver training to Verint Technical Support Engineers on various Verint products. Delivery method may be one of the following: frontal classroom, on-line webinar, recorded sessions and other.
  • Analyze training requirements


  • 2-3 years of experience as a technical instructional designer & trainer
  • High Level of English. Additional languages - advantage
  • Deep technical understanding, fast learner, autodidact
  • Good Familiarity with various technologies: Telecommunication (GSM, Telephony, IP etc.), Cyber, Infrastructure (Networking, Virtualization, Databases, Storage, etc.), Operating Systems (Windows, Linux)
  •  Experience with e-learning tools: Articulate, Captivate, Story line –advantage
  • Intelligence background in a technological gathering unit (8200 or a similar outfit) – major advantage
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