Fulfilment team is part of global SC group which supports all Verint divisions in terms of HW and SW deliveries.
The team works with various interfaces, inside Verint Operations and globally to ensure on time delivery for Verint customer’s PO’s .
The Fulfillment Operations Expert is responsible to drive end to end fulfilment process including new product and fulfillment rollout Liaoning between business functions and operations, capturing 3rd party and/or OEM knowledge including royalties & tracking management, fulfillment tools and high-quality fulfillment execution.
The Fulfillment Operations Expert will take ownership of the complete Lifecycle of Order Fulfillment process to include processing sales orders, reporting and trending analysis, service-level success, order fulfillment metrics and identification of processes and tools improvements.
- Responsible for facilitating the rapid flow of assigned open sales orders through process
- Assist with testing and troubleshooting order-fulfillment and support system enhancements and upgrades
- Daily review and resolution of credit, sales and technical account “holds”
- Coordinate the investigation and resolution of software fulfillment errors
- Ensure compliance with established fulfillment-control policies and procedures
- Responsible for generating ad-hoc reports used to analyze data for monitoring and evaluation of performance
- Plan and drive product fulfillment integration
- Plan and drive product fulfillment roll out
- Leading cross functional processes in order to standardized fulfillment processes
- BA in logistics, operations, or similar discipline - Mandatory
- English - High level
- High level of service and excellent communication skills
- Familiarity with Operational processes – Mandatory
- Ability to lead cross functional complicated processes independently
- Willingness to work hard, pass the conventional working hours
- Advanced computer skills to include the entire suite of MS Office such as MS Outlook, MS Word, MS Excel and MS PowerPoint
- Experience with Oracle ERP – Advantage