Customer Account Manager

Hiring manager: Erez Nachmani

Israel, Herzliya / Job ID: B9.A14


Job Description

  • Leading projects & accounts from project initiation, throughout delivery & maintain customer satisfaction & success
  • Maintain close relationship with customers
  • Working closely with other technical teams (QA, R&D, Tier 3, product, sales etc.)



  • 3+ years of experience in customer success, service or customer interactions
  • 3+ years of experience in managing customer related project in R&D organization
  • Ability to understand wide & complex system technical view
  • Excellent interpersonal abilities - Establish and maintain effective working relationships with stakeholders
  • Capable of working independently, accountable and committed
  • Creative thinking with proactive approach
  • Experience in working with external teams
  • Fluent English (read, write & speak) – Must
  • Experience leading cross team projects in R&D (matrix management) - Advantage
  • Additional languages - Advantage

We are transitioning to Cognyte in 2021. We are the global leader in security analytics software that empowers governments and enterprises with Actionable Intelligence for a safer world. 

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