Hiring manager: Neta Zeir-Harim
- Responsible for supporting, managing and enhancing technologies globally; such as Global Connect, CIS Extranet, MS Teams, and Office 365.
- Work with the customer to identify enhancement needs for applications and business process.
- Plan for quarterly release cycles work on a coordinated testing cycle to minimize defects and increased system uptime. Design solutions, coordinate creation of design documents, test scripts and technical documents per AIM methodology.
- Coordinate and conduct System Integration test (SIT) cycles, User Acceptance test (UAT) cycles.
- Work with the business to define customer SLA’s are met and KPI’s are reviewed periodically.
- Work with the customer leaders to optimize business requirements, analyze and improve business processes.
- Identify efficiencies to lower the TCO.
- Manage the work intake process for Collaboration management applications in our intranet and extranet.
- Minimum 3-5 years of experience in collaboration management systems.
- PMP, PMI certification or equivalent.
- Strong working knowledge of the Windows desktop and primary web browsers (IE, Chrome, Fire Fox).
- Practical knowledge of web-based applications, front end and backend supporting technologies.
- Solid documentation skills related to business requirements, tailored for technical eyes.
- Proven ability to work and multi-task under pressure, respond quickly to changing situations in complex project environments, prepare responses/narrative quickly and clearly and use personal initiative.
- Excellent meeting management skills with Outlook and WebEx.
- Good business process re‐engineering and project management skills.
- Good collaboration, relationship‐building, and customer support skills.
Preferred Technical Requirements:
- Experience in Microsoft 365 Dynamics implementation and customizations
- Microsoft 365 Fundamentals certification
- Microsoft Certification in any Office application
- Proficient with Microsoft Excel and PowerPoint
- Managing QA process from scripts to testing results
- Experience in reporting tools such as PowerBI or Splunk