Junior Tier 3 Engineer

Hiring manager: Oded Hartmann

Israel, Herzliya / Job ID: A9.B18


Verint CES division is seeking to add a sustaining engineer to our customer success technical team, who would be instrumental in troubleshooting our most advanced analytics solution. This hands-on position requires broad engineering competence and in-depth technical knowledge of application software troubleshooting, as well as demonstrated experience successfully resolving complex customer issues in a dynamic environment.

Successful candidates must have an ability to review and analyze problems in log & code level, be motivated to work in a data-driven environment, have a desire to drive process improvement, and capable of driving high-level ambiguous issues towards a successful resolution.


As our team member you will have the following responsibilities:·

·        Troubleshoot customers’ issues, research solutions, and resolve complex system problems by analyzing product & environment issues (WebApps, Network, OS, databases).

·        Be able to troubleshoot issues and deliver code fixes over time.

·        Proactive in identifying the critical points of failure, raising flags & escalating issues that are of urgent nature.

·        Working with Engineering teams to provide product improvements to make the system more robust and easier to maintain.


Customer Satisfaction:

·        Willingness to “go the extra mile” to get the job done within SLAs and customer commitments.

·        Proven customer communication skills/state of mind, work with partners and customers.

·        Ability to manage escalations by driving actions within different engineering levels on one hand and provide timely and clear statuses report to the organization on the other hand.

·        Detail-oriented and highly organized, ability to juggle multiple priorities and parallel projects simultaneously.


·        University or college degree major in Computer Science professions.

·        Knowledge in Web servers, SQL queries, Linux, Windows Server and Networking.

·        Application and OS logs analysis abilities.

·        Developing experience in JavaScript / C# / Bash / Java.

·        Advantage: System Administration background experience.


Personal Skills:

·        Good interpersonal skills.

·        Excellent written and verbal communication skills in English.

·        Team player.

·        Customer satisfaction orientation.

·        Ability to follow the process but to remain flexible in achieving project objectives.

·        Ambitious, motivated, eager to learn and fast to adopt new technologies.

·        Working off-hours and weekends.

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