CAREERS – ISRAEL

Solutions Program Manager

Israel, Herzliya / Job ID: 9C.F05

Description:

This exciting role includes direct hands-on management of large-scale programs involving development and integration of new technologies, as part of the Customer Success Management unit.

The program manager should be a natural leader, tech-savvy, with customer management and teamwork capabilities.

Key Accountabilities

  • Manage the end-to-end delivery of challenging solutions, from inception until successful handover to support
  • Manage project execution, including detailed planning, and management of 3rd parties and external suppliers (SOW, requirements management, contract monitoring, etc.)
  • Serve as the main focal point for all customer issues, maintaining close interactions with all customer teams and ensuring high customer satisfaction
  • Provide periodic reports to the customer and to Verint teams
  • Handle all financial aspects of the programs, including budget, payments and revenue recognition
  • Full accountability on all aspects of the project – delivery, legal, operations, etc.
  • Coordinate all activities at the customer site
  • Support Sales Managers and Solution Managers in all presale and post-sale business development activities

Requirements:

  • 10 + years of experience working in a high tech or telecommunication company as program manager
  • Proven experience managing global projects and employees (inbound/outbound)
  • Managerial experience (direct/matrix)
  • Strong multi-tasking capabilities, ability to perform under pressure
  • Project management, technical and direct customer interface experience 
  • Experience in IP networks, Internet protocols and topology, RF, Airborne – preferred
  • Excellent communication skills
  • Fluent English (verbal & writing) – mandatory
  • Commercial/financial/administration exposure
  • Availability and flexibility flying abroad as per need

Advantages:

  • Background in airborne / RF / military grade projects
  • Experience with HW & SW projects
  • Foreign passport
  • Additional language 
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