CAREERS – ISRAEL

VP of Business Operations

Israel, Herzliya / Job ID: 7F.D05

Description:

VP of Business Operations

Verint is looking for VP of Business Operations to join our Global Customer Services Group and be part of the Regional Business management

We are looking for a result driven professional, experienced in business leadership, delivery and post-delivery phase.

In this role, you’ll be responsible for the business operations target goals and for strategic customer’s engagement and success. 

Responsibilities:

•      Lead global business operations group, P&L driven with end to end operational ownership of the region.

•      Responsible for customer experience and customer satisfaction.

•      Responsible for service sales and driving negotiation with key clients.

•      Manage the regional service and operations group.

•      Be part of the regional sales management team, guiding regional strategy.

•      Financials objectives (service bookings, revenue and collection) planning and execution.

•      Supervise projects delivery and service life cycle.

•      Involvement in pre-sales & sale processes to ensure high quality project execution.

•      Customer relations management the business Operations management.

•      Knowledge management.

Requirements:

Requirements:

•      10+ years of customer service and project management experience in a global company.

•     Proven experience in Business Operations.

•     More than 5 years of experience in managerial role.

•      Experience in managing P&L and off-shore operations

•      Excellent human relationship, proven Customer Orientation and Strong Execution capabilities. Ability for multi-task and remote management

•      Experienced in leading a regional global operation group and internal Cross-organization activities.

•      Ability to work and engage multiple interfaces in a matrix organization.

•      Engineering background (BSC) Preferable, MBA - Advantage

•      Fluent English

•      Experienced in big data solutions - advantage 

Back to Search Results

Apply for this position