VP of Business Operations

Israel, Herzliya / Job ID: 7F.D05


VP of Business Operations

Verint is looking for VP of Business Operations to join our Global Customer Services Group and be part of the Regional Business management

We are looking for a result driven professional, experienced in business leadership, delivery and post-delivery phase.

In this role, you’ll be responsible for the business operations target goals and for strategic customer’s engagement and success. 


•      Lead global business operations group, P&L driven with end to end operational ownership of the region.

•      Responsible for customer experience and customer satisfaction.

•      Responsible for service sales and driving negotiation with key clients.

•      Manage the regional service and operations group.

•      Be part of the regional sales management team, guiding regional strategy.

•      Financials objectives (service bookings, revenue and collection) planning and execution.

•      Supervise projects delivery and service life cycle.

•      Involvement in pre-sales & sale processes to ensure high quality project execution.

•      Customer relations management the business Operations management.

•      Knowledge management.



•      10+ years of customer service and project management experience in a global company.

•     Proven experience in Business Operations.

•     More than 5 years of experience in managerial role.

•      Experience in managing P&L and off-shore operations

•      Excellent human relationship, proven Customer Orientation and Strong Execution capabilities. Ability for multi-task and remote management

•      Experienced in leading a regional global operation group and internal Cross-organization activities.

•      Ability to work and engage multiple interfaces in a matrix organization.

•      Engineering background (BSC) Preferable, MBA - Advantage

•      Fluent English

•      Experienced in big data solutions - advantage 

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