CAREERS – ISRAEL

Fast Response SW Developer -Tier4

Israel, Herzliya / Job ID: 3E.F09

Description:

Verint CES division is looking to add an excellent Fast Response SW Developer to our Support Tier 3/4, with great coding skills, technical skills, ability to quickly adjust and learn new areas, high passion and thrive for excellency and problem solving. This hands-on position requires good engineering competence and in-depth technical knowledge of application software development, as well as demonstrated experience successfully resolving complex customer issues in a dynamic environment.

KEY RESPONSIBILITIES: 

As our team member you will have the following responsibilities:

 Technical:

  • Troubleshooting and problem resolution for issues reported from the fields.
  • Analyze cases and identify supportability gaps
  • Development of quick solutions, serviceability tools and enhancements
  • Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature.
  • Working with Engineering to provide serviceability items in legacy and new features.

 Customer Satisfaction:

  • Willingness to “go the extra mile” to get the job done within SLAs and customer commitments.
  • Proven customer communication skills, work with partners and customers.
  • Ability to manage escalations by driving actions within Tier3 and Engineering on one hand and provide timely and clear statuses to the organization.
  • Detail-oriented and highly organized, ability to juggle multiple priorities and parallel projects simultaneously.
  • Occasionally visit customer sites.

Requirements:

  • Practical experience of at least 2-3 year of programming in one or more of the following fields: Java, .Net, C#
  • advanced knowledge in troubleshooting on linux environment
  • Passionate and Service oriented.
  • Excellent communication skills.
  • Excellent technical, trouble shooting and problem-solving skills
  • Debugging skills of performance/leak/crash/Multi-threaded
  • System wide and end- to-end product understanding.
  • High self-learning and self-managed abilities.
  • Working off hours and weekends.
  • Fluent English (written and verbal)
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