CAREERS – ISRAEL

Program Manager - Solutions Management

Hiring manager: Tamir Kaplan

Israel, Herzliya / Job ID: 07.316

Description:

Customer Success Management unit is looking for a Program manager for direct hands-on management of large-scale programs, involving integration of new technologies.

In this role, you will be in charge of:

  • End-to-end program management of challenging solutions, from inception until successful handover to support
  • Full responsibility for all aspects of the programs – planning, execution, delivery, site management, legal, operations, etc.
  • Full accountability for all financial aspects of the programs – budget, payments, revenue recognition, outstanding payments
  • Detailed planning and management of 3rd parties / external suppliers as part of the program (SoW, requirements management, contract monitoring, etc.)
  • Maintaining close interaction and synchronization with all customer teams (technical groups, commercial, planning, tests, operations, support, finance, etc.) to ensure high customer satisfaction
  • Identifying customer needs and communicating them to relevant teams in Verint
  • Supporting Sales Managers and Project Managers during pre-sale and post-sale stages 

Requirements:

  • 10+ years of experience working in a high tech or telecommunication company
  • Proven experience managing global projects and employees (inbound and outbound), including technical aspects and direct customer interfaces
  • Experience in Airborne, IP networks, Internet protocols and topology, RF- mandatory
  • Strong multi-tasking capabilities, ability to perform under pressure
  • Fluent English (verbal & writing) – mandatory , Additional languages – advantage
  • Availability and flexibility flying abroad 25% of the year
  • Foreign passport - advantage
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